FAQ

How will I receive my order?

All of the designs on this website are available for an instant download, which means you will receive them ASAP. Immediately after paying you will be taken to a download page and each product ordered will show up under its own link. You will also receive an email containing the links. Be sure to save your new files right away as the links are only valid for 30 days.

Can I share your products?

No. All products are not to be shared or given away for free. To do so is illegal and considered stealing.

What is the difference between personal & commercial use?

Personal use means it is for your own personal use. You will use it in your own projects & crafts and will not be using the design for profit in any way, shape or form.

Commercial use means that you will be using the design for profit, whether it be creating jewelry, invitations, logos, etc. On commercial use projects you MUST credit the artwork back. If you don’t want to that is OK, but in those situations you’ll need to purchase the commercial use (no credit required) option.

Am I able to use your products for commercial use?

Yes. You may use our graphics commercially without purchasing a license as long as you give graphic credit within your item description with a link back to www.grantavenuedesign.com. There are limitations on the creation and selling of digital downloads. Please read our full Terms of Use.

Can I use your graphics commercially without giving graphic credit?

Yes. You may purchase a No-Credit Required License that will allow you to use our graphics commercially without credit being given. The fee is $20.00 per clipart  collection.

What is the quality and size of your products?

All of our products are created in Adobe Illustrator, a vector graphics software, and are saved at the highest or maximum quality setting. (300 dpi). All graphics and papers will be 6 inches at their tallest or widest point.

I can’t open the files in my program?

Please make sure that you have unzipped or extracted the files from the .ZIP folder the files come in before trying to use them in your program or software. The files will not open in any program until they have been extracted from the compressed .ZIP file.

How do I unzip files?

Your order will come in a zip format. You must know how to unzip files on your PC/Mac to retrieve them (most of the time you can just double click on the file to open it).

You will need an extraction program to unzip or open your files. There are many different programs available, we recommend WinZip (for PC users) or StuffIt Expander (for Mac users)
If you are not sure you have the proper software to download & use these items you can first download some of the graphics from my freebie section to see if they will open for you.

I downloaded my order but just got a blank page?

If you are using Safari, this is actually normal. The newer versions of Safari automatically download files into your download folder without opening the download page or asking if you want to save the file. Please check the download folder on your system to see if they are in there.

If you are not using Safari or if that isn’t doing the trick, please send an email to us and I will resend the graphics to you as attachments via email instead.

Please note due to the nature of digital downloads, returns are not accepted. I will, however, work with you to make sure you receive & are able to retrieve the graphics you ordered should you run into any issues.

My computer crashed and I lost my files! Do I have to pay again?

Computer crashes are not fun and do happen from time to time. In the event that the links have expired, you’ve lost the graphics and it has been 6 months or less since you purchased your sets, send an email through the contact page with your order number and a new link will be set up for you. If it has been over 6 months the graphics will need to be repurchased.